At Relaxology Thai Massage (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect the information you provide when using our website.
Information We Collect
When you fill out a booking or enquiry form, we may collect:
- Your name
- Phone number
- Email address
- Booking details (preferred date/time, massage service, notes)
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
- If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last for one year.
- If you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, several cookies are set to save your login information and screen display preferences. Login cookies last two days, screen options cookies last a year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes login cookies.
- If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article edited. It expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.
These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content.
Marketing Communications
If you choose to join our mailing list or provide your contact details, we may send you promotional materials. You can unsubscribe at any time by following the instructions in our emails or by contacting us directly.
How We Use Your Information
We use your information to:
- Send occasional promotional offers, news, or updates (you can opt out anytime)
- Confirm and manage bookings
- Contact you about your appointment (by phone or email)
- Respond to enquiries
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email. We do not sell or rent your information to third parties.
How Long We Retain Your Data
Comments and their metadata are retained indefinitely so we can recognise and approve follow-ups automatically.
For users who register on our site (if any), we also store the personal information provided in their profile. All users can see, edit, or delete their personal information at any time (except username). Administrators can also view and edit that information.
Your Rights
If you have an account or have left comments, you can request an exported file of the personal data we hold about you, including any data you’ve provided. You may also request that we erase personal data, except where we are obliged to keep it for legal or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Security
We take reasonable steps to ensure your information is secure and accessed only by authorised staff.
Marketing Communications
If you choose to join our mailing list or provide your details, we may send promotional materials. You can unsubscribe at any time via the link in our emails or by contacting us.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us:
📧 admin@relaxology.net.au